At the beginning of 2024, the vision that would become Taylor, your AI concierge began to take shape. Before finalizing our first product specifications, we conducted extensive research to assess whether the market – or even related scientific fields – had already formed thoughts on this technology and its application. We also sought to understand existing demands and identify any early implementations that could serve as benchmarks.

After a thorough evaluation of our findings, we made a clear decision: there is a foreseeable demand for our solution, and we are confident that we can offer significant added value beyond what might already exist in the market. This made the development of Taylor not just an opportunity but a necessity.

To validate our insights and explore market perspectives firsthand, we aimed to engage directly with hospitality professionals. What better place to do this than at an event that brings together the industry’s brightest minds? Fortunately, we discovered Hospitality Tech Expo – the premier technology exhibition for the hospitality sector.

The 2024 Hospitality Tech Expo was Europe’s leading event showcasing the latest advancements in hospitality technology. Held at the ExCeL London on October 15-16, the exhibition featured over 500 innovative exhibitors and 200 inspiring speakers, each sharing insights into cutting-edge digital solutions and emerging trends. The event’s mission was to connect industry professionals with technologies that drive profitability, enhance guest engagement, and elevate service quality.

Attendees had the opportunity to join panel discussions, witness groundbreaking innovation awards, and take part in valuable networking sessions. The expo covered a wide range of specialized areas, including online booking systems, point-of-sale technologies, and sustainability solutions. We also encountered several automation-driven guest service innovations validating that the industry is actively exploring AI-driven hospitality enhancements.

While we can’t provide the exact number of attendees, we can say with certainty: there were at least two more people there than originally planned. 🙂